Shipping Policy

Last updated: June 15, 2026

The website urbansatchel.com is officially owned and operated by NOLAVIA LIMITED. This Shipping Policy outlines our procedures for processing, dispatching, and delivering your orders. Please review this document in conjunction with our Refund and Returns Policy and Terms & Conditions prior to completing your purchase.

Delivery Territories

We provide shipping services exclusively to addresses located within the contiguous United States.

Shipping Limitations

At this time, we are unable to fulfill orders bound for Alaska, Hawaii, US territories, PO Boxes, or military addresses (APO, FPO, DPO). If a restricted shipping destination is entered, the system will prevent the order from being processed at checkout.

Daily Processing Cut-Off

Our daily order cut-off is set at 6:00 PM Pacific Time (PT), Monday through Friday. Purchases finalized before this time on a standard business day will enter our processing queue immediately. Any orders submitted past the cut-off, or during weekends and US federal holidays, will begin processing on the following business day.

Order Handling Time

Our fulfillment team requires 2 to 4 business days to prepare, perform quality checks, and pack your order. This timeframe applies Monday through Friday, excluding weekends and recognized US holidays.

Transit Time

Once your package leaves our fulfillment center, standard transit takes between 7 and 15 business days (Monday through Friday).

Total Expected Delivery

By factoring in both handling and transit times, your order will typically arrive within a window of 9 to 19 business days from the date of purchase. Remember to account for one extra business day if your order is placed after our 6:00 PM PT cut-off.

Shipping Costs

We proudly offer complimentary shipping for all orders reaching a subtotal of $199 or greater. For purchases falling under the $199 mark, a standard flat fee of $7.99 is applied. The exact shipping charge will be clearly displayed during your checkout process.

Calculation of Fees

Our $7.99 flat shipping rate is determined strictly by the order subtotal, regardless of the package’s weight, dimensions, or specific destination within our service area. The free shipping discount triggers automatically when the $199 threshold is met post-discount.

Logistics Partners

We entrust deliveries to reliable carriers including UPS, FedEx, and USPS. The specific carrier utilized for your shipment is selected dynamically based on your destination ZIP code and logistical efficiency. We cannot accept requests for specific carriers.

Shipment Tracking

As soon as your package is dispatched, we will send an automated confirmation email featuring your unique tracking link. Please allow up to 24 hours for the carrier’s digital tracking system to register the parcel and display movement updates.

Taxes and Customs

Relevant sales taxes are calculated at checkout based on your provided shipping state, with the total clearly shown before payment. Because our fulfillment originates internationally, your shipment is subject to US Customs and Border Protection protocols. While orders beneath the US de minimis threshold typically do not incur import duties, any unexpected customs fees assessed upon arrival remain the recipient’s responsibility.

Address Modifications

Customers are liable for entering a precise and complete delivery address. Should you notice an error after checking out, email contact@urbansatchel.com immediately with your order ID. Address corrections are strictly limited to the period before the order enters dispatch. We cannot assume responsibility for lost packages stemming from incorrect address submissions.

Missing Deliveries

If your tracking link confirms delivery but the package is nowhere to be found, please thoroughly search your premises, consult household members, and check with neighbors or your building manager. If the package remains missing after 48 hours, reach out to contact@urbansatchel.com so we can initiate a formal trace with the delivery company.

Handling Lost or Damaged Goods

In the event your order arrives damaged, please take clear photos of the shipping box and the damaged garment before removing tags. Send these images along with your order number to contact@urbansatchel.com within 7 days. For shipments confirmed lost in transit by the carrier, we will organize a complimentary replacement or issue a full refund to your original payment account.

No Hidden Fees

We maintain absolute pricing transparency. There are no concealed handling or packing surcharges; the shipping rate presented at checkout is your final fulfillment cost.

Customer Service Resolution

We strive to resolve standard shipping inquiries within 5 to 7 business days. Cases requiring extensive carrier investigations may extend beyond this timeframe, during which we will maintain transparent communication with you.

Inventory Disruptions

In the rare instance that a purchased item experiences an unexpected stock shortage from our suppliers, we will contact you within 2 business days. You will be presented with the choice to await the restock, exchange for a comparable design, or receive an immediate refund.

Force Majeure / Uncontrollable Delays

Once your order is entrusted to the shipping carrier, transit speed is dependent on their network stability. Exceptional circumstances such as extreme weather events, natural disasters, customs delays, labor strikes, or peak seasonal volumes are beyond our operational control. Delivery timelines impacted by such events cannot be guaranteed.

Returns & Exchanges

For comprehensive instructions regarding our return policies and refund eligibility, please review our Refund and Returns Policy.

Related Policies

For complete information about your purchase, please also review the other policies that govern your shopping experience at urbansatchel.com, including our Terms & Conditions, Privacy Policy, Refund and Returns Policy, Payment Policy, Disclaimer, and our Do Not Sell My Information portal.

Contact Information

Website: urbansatchel.com is owned and operated by NOLAVIA LIMITED

Company Name: NOLAVIA LIMITED

Company Number: 80579318

Business Address: UNIT 2904-05, 29/F, UNIVERSAL TRADE CENTRE, 3 ARBUTHNOT RD, CENTRAL, HONG KONG

Email: contact@urbansatchel.com

Phone: +1 (325) 283-9757

Contact Form: Click here

Hours of Operation: Our dedicated support team is available Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time (PT).

Service Commitment: We are committed to responding to all inquiries promptly, typically within 1 business day.