Contact

Email support@urbansatchel.com. A person reads it and replies within 1 business day, Monday through Friday.

What to include

1. Your order number, if you have one. It is in your confirmation email.
2. What you need: a size change, a return, a question about a design.
3. A photo, if something arrived damaged or wrong.

No phone line

We do not have a phone number. Email is the only channel, and it is answered by a person, not a bot.

Mailing address

JENNIFER ANN CHAGOLLA FUNY LLC
17425 N 19th Ave Apt 2206
Phoenix, AZ 85023

This is an office and returns address, not a store. There is nothing to visit. Returns go here only with the prepaid label we email you.

Hours

Monday through Friday, 9:00 AM to 5:00 PM Arizona time. Arizona does not observe daylight saving time. Emails sent on a weekend are answered the next business day.