Refund policy

Returns and refunds

You have 30 days from the delivery date to return any item, and we pay for the return label. There is no restocking fee. Refunds go back to your original payment method within 5 business days after the return reaches us.

At a glance

Return window	30 days from the delivery date shown in tracking
Return shipping	We pay. We email you a prepaid USPS label.
Restocking fee	None
Refund goes to	The payment method you used
Refund timing	Within 5 business days after we receive the item, plus 3 to 10 business days for your bank to post it
Returns address	17425 N 19th Ave Apt 2206, Phoenix, AZ 85023 (a mailing address, not a store)

What you can return

Any item that is unworn and unwashed. Trying it on is fine. Wearing it to the dog park is not. Items were printed to order for you, and we still take them back.

What you cannot return

Items that have been worn, washed, or altered
Items returned more than 30 days after delivery

How to return

Email support@urbansatchel.com within 30 days of delivery. Include your order number, the item, and the reason. A photo helps if something is wrong with it.
We reply within 1 business day with a prepaid USPS label and a short packing note.
Pack the item in any bag or box, attach the label, and drop it at a USPS location or schedule a pickup within 7 days.
When the package arrives in Phoenix, we check the item and refund within 5 business days. You get an email when the refund is sent.
Your bank posts the credit within 3 to 10 business days.

Who pays what

Situation	Return shipping	What you get
Wrong item, misprint, or damaged on arrival	Usually no return needed. Send a photo within 48 hours.	Reprint or full refund, your choice
Wrong size	We pay (prepaid label)	Refund of the item price, or a free exchange
Changed your mind	We pay (prepaid label)	Refund of the item price. The original $7.95 shipping fee, if you paid one, is not refunded.
Lost in transit	Nothing to return	Reprint or full refund
Item comes back worn or washed	—	No refund. We email you before deciding anything.

Exchanges

Exchanges for another size or color are free. Ask for an exchange in your first email. We send the replacement to print as soon as the carrier scans your return label, so you do not wait for the round trip.

Damaged, misprinted, or wrong items

Email a photo within 48 hours of delivery. We reprint or refund. You do not need to send the item back unless we ask.

Cancellations

You can cancel within 12 hours of ordering for a full refund. After that the item is in production. Once it arrives, you can return it under this policy.

Gifts

Gift recipients can return too. Email us with the order number, or the recipient’s name and shipping address. Refunds go to the original payment method, so the buyer receives the money. An exchange for another size goes to the recipient.