Shipping policy

Every order is printed after you place it, and most arrive in 10 to 13 business days. Production takes 3 to 4 business days. Delivery takes 7 to 9 business days after that. Shipping costs $7.95 on orders under $79 and is free on orders of $79 or more.

Order cutoff

5:00 PM Arizona time (MST), Monday through Friday. An order placed before the cutoff on a business day goes to production that same day. An order placed after the cutoff, or on a weekend or a US federal holiday, goes to production on the next business day, and the estimate below starts counting from then. Arizona does not observe daylight saving time, so this cutoff does not move in summer.

Delivery time

Count business days, not calendar days. Business days are Monday through Friday, excluding US federal holidays.

Step	Time	What happens
Order placed	Day 0	You get an order confirmation by email. Orders after 5:00 PM Arizona time count from the next business day.
Production	3–4 business days	Your garment is printed and checked at the print facility.
Transit	7–9 business days	The carrier moves the package to your address.
Total	10–13 business days	From the day you order to your doorstep.

Example: you order at 2:00 PM Arizona time on Monday, 09/14/2026, which is before the cutoff. Production finishes by Friday, 09/18/2026. Delivery lands between Tuesday, 09/29/2026 and Thursday, 10/01/2026. Had you ordered at 6:00 PM that same Monday, every date above would move one business day later.

Shipping cost

Order subtotal	Shipping cost
Under $79.00	$7.95 flat
$79.00 and up	Free

Sales tax is already included in the price on the product page. No separate tax line is added at checkout, so the item price plus shipping is the total you are charged. The subtotal is the price of the items after any discount code. There are no other fees.

Where we ship

We ship to all 50 states, Washington DC, Puerto Rico, US territories, and APO/FPO/DPO addresses. We do not ship outside the United States. If your address is a PO Box, email support@urbansatchel.com before you order so we can confirm the carrier can deliver there.

Where your order ships from

Your order is printed to order at our print partner’s facility nearest you, usually in the United States. We work with a print-on-demand network, and the facility is chosen when your order is placed. The blank garments are made overseas: the T-shirt in Honduras, the sweatshirt in Honduras or El Salvador. We do not hold inventory. Our Phoenix, Arizona address is a mailing and returns address, not a warehouse or a store.

Tracking

You get a tracking number by email when the package leaves the facility. The carrier is USPS or UPS, chosen by the facility. Tracking can take 24 to 48 hours to show the first scan. You can also see the status from the order page linked in your confirmation email.

Orders with more than one item

Items may ship in separate packages. A T-shirt and a sweatshirt can print at different facilities. You pay shipping once per order, no matter how many packages arrive.

Late, lost, or damaged packages

Check the tracking link first. Most delays show there.
If tracking has not moved for 5 business days, email support@urbansatchel.com with your order number.
We open a trace with the carrier and reply within 1 business day with what we found.
If the carrier confirms the package is lost, or it is more than 7 business days past the estimated window, we reprint and reship at no cost to you, or refund you in full. You choose.
If the package arrives damaged, email a photo within 48 hours of delivery. We reprint or refund. You do not need to send the damaged item back unless we ask.

Changing or canceling an order

You can cancel or change an order within 12 hours of placing it. After that the order enters production and cannot be changed, because each item is printed for you. Email support@urbansatchel.com with your order number and what you want changed. If it is too late to cancel, you can still return the item under our Returns and refunds policy once it arrives.

If we cannot ship on time

If we cannot ship within the time stated here, we tell you by email and offer a new date or a full refund. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule. If you do not answer and the delay is more than 30 days, we refund you automatically.